Return policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within 30x days of the original purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Freight of the return shipment is at the cost of the purchaser, there is a 20% restocking fee applicable.
Return process
To return an item, please email customer service at hello@naturalstoneco.co.nz to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Natural Stone Co
Attn: Returns
RMA #
98 Hillside Road, Wairau
Auckland, 0627
New Zealand
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. If you make a purchase and change your mind we offer store credit or an exchange for another item to the same or lesser value. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
● Bespoke made to order goods
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Bespoke & Sale items are FINAL SALE and cannot be returned.
Question
If you have any questions concerning our return policy,
please contact us at:+64 21 035 1130
hello@naturalstoneco.co.nz