Frequently Asked Questions About Our Store & Processes
FAQs
Yes, all our furniture is stored in our warehouse facility based in Wairau Valley on the North Shore of Auckland. Simply contact us via our contact page to arrange a suitable time to view, if you are outside of Auckland we are happy to provide a walk around video of interested pieces prior to purchasing.
Yes, simply choose this option via the checkout process. We will be in touch with you to arrange a time to collect your new dreamy piece of furniture.
We have containers leaving our overseas warehouses monthly, our average lead times are between 6-8x weeks for custom pieces. Sometimes we can get them here sooner though. We will keep you updated every step of the way.
Our items are delivered by our trusted third party carriers, we will provide you an indicative time of delivery or arrange the delivery booking to a suitable date that works for you.
We take payments via credit card or debit cards, please note there is a surcharge for credit cards. Otherwise you can pay by direct credit also, simply choose your preferred option via the checkout process.
Yes of course, we are happy to return or exchange items if you are not fully satisfied with your purchase. We understand when choosing furniture it’s not the easiest process. Unfortunately we do not return custom made pieces. Please also note we do not refund the cost of delivery nor the return freight, that is up to the purchaser.
We are here to help you with any further questions, simply email hello@naturalstoneco.co.nz and we will get back to you as soon as possible.
