Craftsmanship Warranty - Crafted to Last
Every Natural Stone Co piece is handcrafted from premium natural stone using carefully selected materials and exceptional craftsmanship. We stand behind the quality of every piece we produce and are committed to ensuring your furniture provides lasting beauty for years to come.
12-Month Craftsmanship Warranty
Natural Stone Co provides a 12-month warranty from the date of delivery covering manufacturing defects in workmanship and materials under normal residential use.
This warranty covers defects resulting from:
• Manufacturing faults
• Structural workmanship defects
• Faults in assembly
• Manufacturing defects in the stone or construction
• Hardware or fixings supplied with the product
Should a manufacturing defect arise during the warranty period, we will inspect the item and, where appropriate, repair, replace or provide another suitable remedy at our discretion.
What Is Not Covered
As natural stone is a genuine product formed over millions of years, certain characteristics are not considered defects.
The warranty does not cover:
• Natural colour variation
• Veining variation
• Mineral deposits
• Natural pits or pores
• Fossils or shell inclusions
• Filled natural fissures
• Book-matching variation
• Texture variation between slabs
These are inherent characteristics of genuine natural stone and contribute to the individuality of every piece.
General Wear & Tear
The warranty does not cover damage resulting from:
• Scratches or chips
• Impact damage
• Stains caused by spills left unattended
• Etching from acidic substances
• Heat damage from hot cookware placed directly on the surface
• Water marks
• Damage caused by incorrect cleaning products
• Misuse, abuse or neglect
• Commercial use unless otherwise agreed
Outdoor Use
Unless specifically stated, our furniture is designed for indoor use.
Damage caused by:
• Weather exposure
• UV degradation
• Moisture ingress
• Freeze/thaw conditions
• Salt air is not covered under warranty.
Moving Your Furniture
Natural stone is extremely heavy and should always be lifted correctly.
The warranty does not cover damage caused by:
• Dragging furniture
• Incorrect lifting
• Moving by insufficient people
• Damage occurring during relocation after delivery
Care & Maintenance
To keep your warranty valid, we recommend:
• Using pH-neutral stone cleaners only
• Cleaning spills promptly
• Using coasters, placemats and trivets
• Avoiding abrasive cleaning products
• Following the Care & Maintenance Guide provided on our website Failure to follow reasonable care recommendations may affect warranty eligibility.
Delivery Inspection
Please inspect your furniture immediately upon delivery.
If your order arrives with visible freight damage, notify us within 48 hours and provide
photographs of:
• The product
• The packaging
• Any visible damage This allows us to work quickly with our freight partners to resolve the issue.
Making a Warranty Claim
To submit a warranty claim, please email:
hello@naturalstoneco.co.nz
Please include:
• Your order number
• Proof of purchase
• A description of the issue
• Clear photographs of the affected area Our team will assess your claim and respond as quickly as possible.