Privacy Policy
Last updated: August 2026
Natural Stone Co respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make an enquiry or interact with our advertising.
Information We Collect
We may collect personal information that you provide to us, including:
- Your name
- Email address
- Phone number
- Delivery location or region
- Information about your project, product preferences or enquiry
- Details you provide when communicating with us through our website, email, phone, Facebook, Instagram or other channels
We may also collect information about how you interact with our website and advertising, such as website usage and advertising interaction data, through cookies, pixels and similar technologies.
How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Provide information about our marble, furniture and other products
- Assist with product selection and project requirements
- Prepare quotes and arrange orders or delivery
- Provide customer service
- Communicate with you about an enquiry or purchase
- Improve our website, products, advertising and customer experience
- Measure the effectiveness of our advertising
- Send marketing communications where you have consented to receive them or where otherwise permitted by law
You may unsubscribe from marketing communications at any time.
Meta, Facebook and Instagram Enquiries
When you submit an enquiry or provide information through an advertisement, lead form or messaging experience on Facebook or Instagram, your information may be provided to Natural Stone Co through Meta's platforms.
We use this information to respond to your enquiry, understand what products or services you are interested in, and assist you with your project or purchase.
Your use of Facebook and Instagram is also subject to Meta's own privacy terms and policies.
Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate our business, including providers that assist us with website hosting, customer communications, advertising, analytics, order fulfilment and delivery.
Some service providers may store or process information outside New Zealand. Where applicable, we take reasonable steps to ensure personal information is handled appropriately.
We may also disclose information where required or permitted by law.
Cookies and Advertising Technologies
Our website may use cookies, pixels and similar technologies, including technologies provided by Meta and other advertising or analytics providers.
These technologies may help us understand how visitors use our website, measure advertising performance and show advertising that may be more relevant to prospective customers.
You can manage cookies through your browser settings and, where available, through the privacy and advertising settings provided by the relevant platforms.
Protecting Your Information
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
Your Rights
Under the New Zealand Privacy Act 2020, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate.
If you would like to access or correct your personal information, or have a question about how your information is handled, please contact us using the details below.
Contact Us
Natural Stone Co
Email: hello@naturalstoneco.co.nz
Phone: +64 21 035 1130
For privacy-related enquiries, please contact us using the email address above.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website with the date of the latest revision.